Ryanair is warning of the "many consequences" it is all too ready to deliver should passengers fall foul of its travel rules. Earlier this month, the budget airline revealed that one passenger had been slapped with a five-year ban due to their disruptive behaviour on a flight.
On Tuesday, April 8, Ryanair announced it had also launched legal proceedings seeking over €3,000 (around £2,582) in damages against a passenger who caused chaos on flight FR7124 from Berlin to Marrakesh on January 9. The airline stated that the passenger's "inexcusable behaviour" forced the flight to divert to Seville, over 400 miles away from its intended destination.
This disruption resulted in the offloading of the remaining 170 passengers and six crew members, causing unnecessary inconvenience. Ryanair's website further states: "It is completely unacceptable that passengers who work hard to enjoy a trip away with family/friends are robbed of the pleasure due to one passenger's failure to behave."
Furthermore, Ryanair has imposed a 5-year travel ban on this disruptive passenger and reported him to the Guardia Civil. The airline is keen to remind everyone of its "strict zero tolerance policy towards passenger misconduct", vowing to "continue to take decisive action to combat unruly passenger behaviour on aircraft for the benefit of the vast majority of passengers who do not disrupt flights".
A Ryanair spokesperson said: “It is unacceptable that passengers are suffering unnecessary disruption as a result of one unruly passenger’s behaviour. Yet this was regrettably the case for passengers on this flight from Berlin to Marrakesh in January last, which was forced to divert to Seville as a result of an individual passenger’s disruptive behaviour, causing €3,000 in damages.
"We have now filed civil proceedings to recover these costs from this passenger. This demonstrates just one of the many consequences that passengers who disrupt flights will face as part of Ryanair’s zero tolerance policy, and we hope this action will deter further disruptive behaviour on flights so that passengers and crew can travel in a comfortable and respectful environment.”
English (United States) ·