UPS website back up after users reported issues

Updated: Apr 28, 2023 / 07:19 AM CDT

A United Parcel Service (UPS) driver makes deliveries in Santa Monica, California on March 20, 2023. (Photo by Patrick T. Fallon / AFP) (Photo by PATRICK T. FALLON/AFP via Getty Images)

(NewsNation) — UPS customers trying to ship or track packages Friday morning were meeting an unfortunate message – the website was down.

Users began reporting the shipping company’s website was down at around 3:30 a.m. CT. Nearly 500 people reported issues around 5 a.m. CT, according to DownDetector.

The direct cause for the outage remains unknown; however, UPS replied to customers’ messages on Twitter, stating, “Unfortunately, we have a problem with our website, we are working to be able to prepare it as soon as possible.”