An Amtrak trip from Virginia to Florida turned into a nightmare for passengers who were left stranded on board for more than 29 hours after it was forced to take a detour when a freight train hit a car on the tracks.
The entire journey from Lorton, Virgina to Sanford, Florida was set to take around 17 hours - however, the train came to a halt in rural South Carolina on Monday around 11pm when the accident forced the train to reroute, and wait for back-up crew.
During the lengthy delay, some of the frustrated 563 passengers on board started calling 911 to report they were being held hostage on the train. They were not allowed to deboard or allow their pets outside.
At one point during the miserable delay, a conductor could be heard over the loud speaker asking passengers not to call the cops.
'Once again, for those of you that are calling the police, we are not holding you hostage. We are giving you all the information in which we have and we are sorry about the inconvenience,' he could be heard saying.
The Amtrak train - which was traveling from Virginia to Florida - stopped in rural South Carolina on Monday after a CSX freight train derailed. The train, which was carrying 563 passengers, rerouted to Demark, South Carolina, before it had to stop because the crew's service hours expired
During the lengthy delay, some of the frustrated 563 passengers on board started calling 911 to report they were being held hostage on the train. At one point during the miserable delay, a conductor could be heard over the loud speaker asking passengers not to call the cops.
The wait was extended due to the train only allowed to be operated by certified crew members. Passengers (pictured) were not allowed to leave the train, nor walk their dogs, and at one point the food on the train ran out
BREAKING: A travel nightmare is unfolding right now on Amtrak. Passengers on the Auto Train have been stuck on board for 29+ hours, currently sitting in the woods in rural South Carolina. Passengers called the local police saying they’re being held hostage.
LISTEN: pic.twitter.com/Jog4PHYT7G
To make matters worse, the train ran out of food after Amtrak employees provided passengers with 'meals, snack packs, and beverages.' However, it did stop in Savannah, Georgia, overnight and pizza was delivered to the train, according to Good Morning America (GMA).
Passengers were also told not to open their windows or smoke on the train.
With limited food options, disgusting bathrooms, and not being able to leave the train, many passengers said they felt trapped.
'Every single person on this train is tired of their excuses,' one customer said in a video filmed on board. 'We all had places that we needed to be.'
'AMTRAK AUTO TRAIN 53 southbound from yesterday (1/9) has been sitting on the tracks more than running south: officially, overdue in Sanford Florida. Officially, LATE, LATE, LATE,' passenger Dale Kalkofen wrote on Facebook on Tuesday morning.
A CSX freight train (pictured) derailed after plowing into an unoccupied vehicle on the tracks in Lake City around 11pm Monday
'We have been sitting since 4pm in [South Carolina]. Still have to go to Savannah for a break to clean, restock and refuel. Then, at least 5 more hours to Sanford FL. Likely to arrive tomorrow [Wednesday] morning.'
Another passenger, Jim Snyder, who was traveling to Florida for a long vacation, wrote on Facebook: 'Well, my five-week planned vacation to [Florida] has gotten off to a rousing start. Me and 350 of my closest vacationer friends are sitting on the Amtrak Auto Train from hell.'
Frustrated passenger Melanie Simms took to Facebook to also air her grievances, writing: 'We have been on this track FOR HOURS! Delays are insane. Gonna run out of food soon on this train too. Horrible!! Amtrak is HORRIBLE! So tired of this. Delays, delays delays excuses excuses excuses and no resolution.'
Frustrated passengers took to Facebook to vent about their trip, with one calling it a trip from 'hell'
The entire journey - including the delay and an overnight stop in Georgia - took 37 hours from start to finish. The trip was further delayed because certified crew members had maxed out on their service hours and more staff had to be brought in.
The train eventually pulled into Sanford, Florida, before 5am on Wednesday.
'The trip took an extra 12 hours on top of the delays and earlier time on Amtrak before the derailment. Everyone was so tired and irritable by the time we finally made it to our destination but thank heavens we made it,' Simms wrote.
Many customers said they would reach out for refund and Amtrak told DailyMail.com that it 'will be working with each customer on fare refunds.'
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