HNB PLC announced the continued expansion of its extensive Customer Centre network with the launch of a new, fully-automated, Electronic Banking Centre in Panchikawatte.
Situated at the Trace Expert City, one of Colombo’s most well equipped, eco-friendly commercial office spaces just off the Maradana Road, HNB’s state-of-the-art new Electronic Banking Centre will offer a complete range of banking and electronic banking facilities to corporate and retail clients alike 24 hours a day, 7 days a week; including automated cheque deposits, real time transactions, and digital account opening facilities.
Addressing a gathering of customers and employees, HNB Chief Digital Officer, Sidath Wijeratne elaborated on the tremendous progress made by the bank during the last few months with its new, ambitious digital journey where exclusive value propositions are offered to every customer segment through digitally enabled products and services.
He added: “Our Digital strategy is focused on fulfilling the needs of all stakeholders ranging from customers, partners, regulators, public sector to all other interested groups with seamless integration, ubiquitous customer experience and use of emerging technologies in multiple channels. Customer experience is a key differentiator that is incorporated at the solution design stage where engagement is benchmarked with globally accepted practices. In this context, its with great pleasure we launch the HNB’s Electronic Banking Centre at Trace Expert City, which is another bold step towards fully automating the customer interaction and service fulfilment through a complete Digital engagement. With this initiative we introduce a revolutionized vision for digital banking in Sri Lanka.”