Despite the closure of the runway during the daytime hours from January 6 to April 6, 2017, SriLankan Airlines through a statement last week assured that services and operations at the Bandaranaike International Airport in Katunayake are proceeding seamlessly. It further noted that the renovation is being carried out with the assistance of Civil Aviation Authority, Airport and Aviation Authority of Sri Lanka (AASL), SriLankan Airlines (the ground handler) and the Defense authorities who work in collaboration to eliminate any inconvenience to the in and outbound tourists.
As the key parties to ensuring uninterrupted services at the international airport, all partners have benefited by cooperating fully with each other whilst ensuring strong team work and proactive attitude. Their combined foresight is helping the new arrangements to work smoothly.
This renovation is a massive undertaking and marks the first time a renovation like this has taken place, which has required significant adjustments for all stakeholders. However, the stipulation by the authorities for passengers to report to the airport 5 hours before the flight has helped significantly.
The CEO of SriLankan Airlines, Suren Ratwatte commented, “I commend the support, patience and understanding displayed by all stakeholders, as we do our best to ensure uninterrupted services. I would especially like to thank all the airport employees for their untiring efforts to tide us over this challenging period by sustaining their commitment to enhanced customer care. I am also grateful to all our passengers for arriving early at the Bandaranaike International Airport in order for us to facilitate their travel with minimum hassle and delays.”
Passenger check-in counter have been opened 5 hours before the flights in order to carry out all procedures with ease, whilst encouraging online check-in as well.