Chandana Wijesuriya, Senior Project Manager of FaceTone receiving the Gold Award under “Communications Applications” category

One of Sri Lanka’s leading providers of enterprise solutions for the Asia Pacific Region, Duo Software (Pvt) Ltd., has been awarded ‘Gold Award’ under the ‘Communications Applications’ category at the National Best Quality Software Awards 2016 (NBQSA)held recently, whilst receiving two ‘Merit Awards’ under the categories of ‘Research & Development’ and ‘Tools & Infrastructure Applications’.

NBQSA an annual event, held over the past 18 years to provide recognition to individuals and organizations who have contributed for the development of ICT industry in Sri Lanka is organized by the Sri Lanka section of BCS – The Chartered Institute for IT. The acknowledgement received by the NBQSA is considered as the ‘Seal of Excellence’ which enables local ICT products to gain recognition in the International arena.

FaceTone, one of  Duo Software’s core products received the gold award. Developed as a communication and Collaboration platform, FaceTone provides users the capability of operating and running a contact center and customer service operations efficiently while saving costs and maximizing revenue opportunities. FaceTone turns mountains of data such as total number of calls, calls on queue, active calls, dropped calls and answered calls into actionable insights which will give real-time pulse of the call center operations.
‘SmoothFlow’, which won the merit award is a cloud based code development and workflow executor designing tool,requires minimum knowledge on programming whilst ‘DigIn’, which received the second merit award, is a cloud based end-to-end analytics platform which allows the users to visualize the structured and unstructured data in one place.

Commenting on the achievement, Founder and Chief Architect- Duo Software, Muhunthan Canagey stated: “We are extremely delighted that Duo Software has been presented gold and merit awards at NBQSA 2016 for FaceTone, SmoothFlow and DigIn for its innovativeness and the proven technology. Hence, we believe that our organization has a vital role to play in digging into customer desires and provide greater solutions where the quality is highly considered. I would like to extend my sincere appreciation to the organizers of NBQSA for having created a platform to recognize outstanding achievements of individuals and organizations in Sri Lanka, providing them an opportunity to develop themselves for a better service to the customers.”

The company was awarded Gold also in the year 2012 at NBQSA for, DuoSubscribe v.5 under ‘Infrastructure Tools & Apps’ category whilst winning the overall ‘Silver’ award.