Samsung has permanently ended production and sales of its Galaxy Note 7 smartphones after reports the device was catching fire, the company said on Tuesday, ending one of the most humiliating episodes in the electronic giant’s history.
“For the benefit of consumers’ safety, we have stopped sales and exchanges of the Galaxy Note 7 and have consequently decided to stop production,” Samsung said in a statement.
Samsung Galaxy Note 7 users have reportedly been sent return kits which contain gloves to handle the device as well as a number of special thermally-insulated boxes to ship the phones back in.
News of the special return kits come as Samsung Electronics scrapped its flagship Galaxy Note 7 smartphone less than two months after its launch, dealing a huge blow to its reputation and outlook after failing to resolve safety concerns.
In one video, a Samsung user points out the numerous boxes inside the kit as well as detailed instructions which include a warning to send the package by ground transport only.
Samsung announced the recall of 2.5 million Note 7s in early September following numerous reports of the phones catching fire and today it finally pulled the plug on the $882 device in what could be one of the costliest product safety failures in tech history.
The decision to scrap the Note 7 came after fresh reports of fires in replacement devices prompted new warnings from regulators, phone carriers and airlines.
Shares of the South Korean firm closed over 8 per cent lower on Tuesday after the company asked its global partners to stop sales and exchanges of its exploding Galaxy Note 7.
The company’s shares closed at 1,545,000 won (S$1900) with around US$18 billion (S$24.8 billion) being wiped off the value of the company, according to Thomson Reuters data.
Samsung said on Tuesday that it was asking all carrier and retail partners around the world to stop sales and exchanges of the Note 7 while it investigates the handset’s battery problems.