Siva Ramachandran

The newly signed bilateral agreement between Sri Lanka and China allows SriLankan Airlines to increase the number of weekly flights from 21 to 70 and therefore the Airline plans now  to expand its business by entering second-tier cities and establishing more stations in China, SriLankan Airlines’ Chief Commercial Officer, Siva Ramachandran says. In an interview with two China-based publications, the seasoned aviation professional adds that the airline has planned a lineup of promotional activations to enhance its presence in China Meanwhile, SriLankan Airlines last week opened a new state of the art 24-hour Global Contact Centre in Colombo with a view to enhance levels of service for all its worldwide customers and members of its FlySmiLes frequent flyer programme.

The centre, which was declared open by Chairman SriLankan Airlines Ajith Dias has been fully equipped to handle a wide range of customer service functions.