Abans, always the first to offer the highest quality of service to their customers, have just launched another unique facility to provide enhanced convenience to their customers.
From today, customers will be notified of the progress of any service, maintenance or repair job that they have entrusted to the Service Centre, by SMS on their mobile phone.
From the time the customer hands over an appliance to Abans Service Centre for service, maintenance or repairs, an SMS on your mobile phone will indicate the job number, with which you will be in a position to check the progress of the job on line.
As the job progresses and job estimates need to be updated, valuable time is saved by customers being notified by SMS. Payment could be made directly online using a secured payment option or additional options could be obtained by logging on to the Service Centre website or calling the hotline number.
And finally, when the job is completed, you will receive an SMS informing you that your appliance is ready for delivery/collection.
Abans Service Centre handles the after-sales service of Abans PLC, which is the trading arm of the prestigious Abans Group of Companies, and a market leader of the world’s best brands of Electronics and Home Appliances in Sri Lanka which are marketed through a network of 400 showrooms and an equal number of authorized dealers islandwide and duty free shops at the airport.