Sri Lanka’s largest online travel company, findmyfare.com recently opened its first Global Contact Centre to provide customers with a 24/7 service, all year round. The centre is located at Platinum 1, No. 01, Bagatalle Road, Colombo and features a dedicated team of customer service executives who will handle all the service related queries and concerns of findmyfare.com customers. The opening ceremony was attended by Chief Guest Chandana De Silva, Country Manager– Emirates, Sri Lanka and the Maldives, a gathering of distinguished guests from the banking and aviation fraternity and the findmyfare.com team.
The Global Contact Centre features a state-of-the-art system that connects 50 dedicated customer service executives to findmyfare.com customers around the world, at any time of the day andon any day of the week. The layout of the centre is designed in a plush octagonal shape to ensure that the staff can optimize their work and thereby provide the most pertinent information to callers across the world.
Commenting on the launch of the Global Contact Centre, Chief Guest Chandana de Silva – Emirates Area Manager for Sri Lanka & Maldives said, “findmyfare.com is always at the helm of innovation in the travel trade. The leadership team behind findmyfare.com has the ability to think ahead and despite being a significant investment, this centre will add immense value to their brand and ensure high levels of customer satisfaction. This centre will ensure that findmyfare.com’s customers are always able to reach them, and this in turn benefits all of findmyfare.com’s airline partners. I am hopeful that more young people will be inspired by this young team’s vision to truly revolutionize the travel industry.”